Summary:
On September 8, 2023, following a release to production at approximately 5:00 AM, an issue was reported where users were unable to connect to the Livechat functionality. This disruption affected all clients meeting certain criteria.

To maintain the integrity and security of our systems, we cannot disclose specific details about the release and the exact nature of the incident at this time.

Immediate Actions Taken:

1. Upon detection of the disruption, the engineering team promptly rolled back the release.
2. After rollback, it was verified that the Livechat functionality and associated APIs were restored and operating normally.

We are committed to understanding the root cause of this incident and implementing necessary measures to prevent a recurrence in future releases.

We deeply regret the inconvenience caused to our clients and users. We sincerely appreciate your patience and understanding as we worked to resolve this issue.

Thank you for your continued trust and support.