Livechat partial outage and degraded performance
Monitoring - A fix has been implemented. Livechat and Webchat are continuing to experience some instability. However, these services are now functional. We are continuing to monitor these services.
Dec 10, 2023 - 14:57 PST
Investigating - Livechat and Webchat is having degraded performance. Loading of the live chat and webchat is affected.
Dec 10, 2023 - 09:23 PST
Update - We are continuing to monitor for any further issues.
Dec 10, 2023 - 07:25 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 2023 - 01:52 PST
Identified - The issue has been identified and a fix has been implemented.
Dec 10, 2023 - 01:52 PST
Update - We are continuing to investigate this issue.
Dec 09, 2023 - 05:24 PST
Investigating - Livechat is having degraded performance. Users may be experiencing slowness.
Dec 08, 2023 - 19:36 PST
Uptime over the past 90 days. View historical uptime.
Platform Degraded Performance
90 days ago
99.58 % uptime
Today
Chatbots ? Operational
90 days ago
99.59 % uptime
Today
Livechat Degraded Performance
90 days ago
99.29 % uptime
Today
Tickets ? Operational
90 days ago
99.63 % uptime
Today
Analytics Operational
90 days ago
99.63 % uptime
Today
Hosting ? Operational
90 days ago
99.7 % uptime
Today
Company ? Operational
90 days ago
99.63 % uptime
Today
Channels Degraded Performance
90 days ago
99.86 % uptime
Today
Africa's Talking Operational
90 days ago
100.0 % uptime
Today
Bitrix24 Operational
90 days ago
100.0 % uptime
Today
LINE Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
99.5 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
Viber Operational
90 days ago
100.0 % uptime
Today
Webchat Degraded Performance
90 days ago
98.79 % uptime
Today
Webhook Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Zalo Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
Cloud SQL Operational
Google Cloud Storage Operational
Google Kubernetes Engine Operational
Compute Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023

Unresolved incident: Livechat partial outage and degraded performance.

Dec 9, 2023
Dec 8, 2023
Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Cloudflare Incident - Platform Reroute Failure
Resolved - Incident has been closed on Cloudflare, and our platform has been stable.

Resolving incident.
Nov 30, 11:37 PST
Monitoring - We have rerouted our traffic off of Cloudflare.
Platform is now operational.

We will continue monitoring the platform.
Nov 30, 08:52 PST
Investigating - Our app.proto.cx platform is having rerouting itself from its proxy via Cloudflare.
We have found issues regarding Cloudflare, and incidents on their respective status page: https://www.cloudflarestatus.com/
We are currently moving off of Cloudflare. This may take 10~15 minutes.

We sincerely apologize for the delays caused by this incident.
Nov 30, 08:39 PST
Scheduled platform release - Stage 3
Resolved - Platform is now on the latest version
Nov 30, 08:53 PST
Identified - We will be undergoing a large-scale release in multiple stages for the following 1 ~ 2 weeks.
During this time, clients may experience interruptions of 5 ~ 10 minutes.

This increment will begin at 12:00AM KST, with the next increment beginning on Tuesday, November 21, 2023 at 12:00AM KST.
The engineering team will actively monitor the platform for any potential instabilities arising from the large-scale release.
Nov 16, 04:31 PST
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Service interruptions: degraded performance and platform instability
Resolved - This incident has been resolved.
Nov 27, 18:44 PST
Monitoring - We've deployed a version with fixes addressing the remaining issues on the live Chat page. We'll continue monitoring the situation and close this incident once we've confirmed the stability of the platform.
Nov 21, 04:04 PST
Update - We've deployed a version with fixes addressing the continuous loading issue on the live Chat page. Although these updates have resolved a portion of the problem, our team is actively working on rectifying the remaining issues. We're working diligently to ensure a smoother experience and appreciate your patience during this maintenance period.
Nov 20, 22:28 PST
Identified - We're currently conducting maintenance on live Chat. Users might experience brief instability while we perform these updates. We apologize for any inconvenience this may cause. We're working diligently to ensure a smoother experience and appreciate your patience during this maintenance period.
Nov 19, 19:25 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 07:43 PST
Identified - We are undergoing maintenance.
Users may experience short instability during the maintenance process.
Nov 17, 17:48 PST
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