Service interruptions: degraded performance and platform instability

Incident Report for Proto

Resolved

This incident has been resolved.
Posted Nov 27, 2023 - 18:44 PST

Monitoring

We've deployed a version with fixes addressing the remaining issues on the live Chat page. We'll continue monitoring the situation and close this incident once we've confirmed the stability of the platform.
Posted Nov 21, 2023 - 04:04 PST

Update

We've deployed a version with fixes addressing the continuous loading issue on the live Chat page. Although these updates have resolved a portion of the problem, our team is actively working on rectifying the remaining issues. We're working diligently to ensure a smoother experience and appreciate your patience during this maintenance period.
Posted Nov 20, 2023 - 22:28 PST

Identified

We're currently conducting maintenance on live Chat. Users might experience brief instability while we perform these updates. We apologize for any inconvenience this may cause. We're working diligently to ensure a smoother experience and appreciate your patience during this maintenance period.
Posted Nov 19, 2023 - 19:25 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2023 - 07:43 PST

Identified

We are undergoing maintenance.
Users may experience short instability during the maintenance process.
Posted Nov 17, 2023 - 17:48 PST