Platform Instability

Incident Report for Proto

Resolved

This incident has been resolved.

Posted Sep 09, 2025 - 22:51 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 09, 2025 - 22:44 PDT

Identified

We are applying a fix.

Posted Sep 09, 2025 - 22:38 PDT

Investigating

We are currently investigating this issue.

Posted Sep 09, 2025 - 22:31 PDT

This incident affected: Hosting (AWS ec2-eu-central-1, AWS rds-eu-central-1, AWS s3-eu-central-1, AWS elb-eu-central-1, Cloudflare CDN/Cache, Cloudflare Pages, Cloudflare Load Balancing and Monitoring, Cloudflare Infrastructure, Cloudflare Gateway), Channels & Integrations (Webchat, Africa's Talking, Bitrix24, LINE, Messenger, WhatsApp, Telegram), and Inbox, AI Assistants, Livechats, Tickets, People.