Resolved - Platform has been confirmed to be stable for 20+ hours. We will begin stage 3 of release at 12:00AM KST.
Posted Nov 16, 2023 - 04:28 PST
Monitoring
Second increment has been released. We will actively monitor the platform for the next 24 hours until 12:00AM KST tomorrow, where we will perform the third incremental release.
Posted Nov 16, 2023 - 04:26 PST
Identified
We will be undergoing a large-scale release in multiple stages for the following two weeks. During this time, clients may experience interruptions of 5 ~ 10 minutes.
This increment will begin at 12:00AM KST, with the next increment beginning at 12:00AM KST tomorrow. The engineering team will actively monitor the platform for any potential instabilities arising from the large-scale release.
Posted Nov 15, 2023 - 06:31 PST
This incident affected: Platform (Chatbots, Livechat, Tickets, Analytics, Hosting, Company).