All Systems Operational
Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.99 % uptime
Today
Inbox Operational
90 days ago
99.99 % uptime
Today
Chatbots Operational
90 days ago
99.92 % uptime
Today
Livechats Operational
90 days ago
99.97 % uptime
Today
Tickets Operational
90 days ago
99.99 % uptime
Today
Customers Operational
90 days ago
99.99 % uptime
Today
Channels & Integrations Operational
90 days ago
100.0 % uptime
Today
Webchat Operational
90 days ago
100.0 % uptime
Today
Africa's Talking Operational
90 days ago
100.0 % uptime
Today
Bitrix24 Operational
90 days ago
100.0 % uptime
Today
LINE Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Telegram Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
AWS ec2-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS elb-eu-central-1 Operational
Cloudflare CDN/Cache Operational
Cloudflare Pages Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Infrastructure Operational
Cloudflare Gateway Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025
Chatbots Instability
Resolved - The issue has been resolved. All systems are now operating normally. Thank you for your patience!
Feb 17, 18:28 PST
Update - We are continuing to monitor the platform, and have not observed resurface in instability.
The engineering team will continue to monitor the platform, and investigate the root-cause.
Feb 17, 16:39 PST
Monitoring - We have received recent reports describing instability with enduser interactions through the chatbot.
Though short-lived, we have confirmed that the instability has impacted our users, and we are currently investing our best efforts monitoring the platform, and investigating the root-cause.

We apologize, and thank you for your patience. Please reach out if you experience any further issues.
Feb 17, 15:33 PST
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Proto Platform Instability
Postmortem - Read details
Feb 11, 03:52 PST
Resolved - We have applied the necessary fixes and optimized the database performance. Services are now stable, and we will continue to monitor the system to ensure smooth operations.
Feb 11, 03:44 PST
Monitoring - We have applied a fix to address the issue and are monitoring the system to ensure stability. Thank you for your patience. Please reach out if you experience any further issues.
Feb 11, 03:26 PST
Update - We have applied a fix to address the issue and are monitoring the system to ensure stability. Thank you for your patience. Please reach out if you experience any further issues.
Feb 11, 03:25 PST
Identified - We have identified the cause of the platform instability and are currently applying a fix to address the issue. Our team is actively monitoring the system to ensure stability.

We appreciate your patience and will provide further updates as needed.
Feb 11, 02:24 PST
Investigating - We are currently experiencing instability on the platform, which may result in slow performance or intermittent access issues. We are actively investigating the root cause and working on implementing improvements to restore stability. We appreciate your patience and will provide further updates as we make progress.
Feb 11, 01:57 PST
Platform Slowness
Postmortem - Read details
Feb 11, 00:50 PST
Resolved - ✔️ Our team identified the root cause and applied a fix.
📈 Performance has returned to normal levels.
🔍 We have completed monitoring and confirmed system stability.
Feb 11, 00:35 PST
Monitoring - ✅ Our team has identified the root cause and applied a fix.
🔍 We are actively monitoring system performance to ensure stability.
📊 Initial signs indicate improved response times, but we will continue to observe closely.
Feb 11, 00:13 PST
Identified - The issue has been identified, and our engineers are working on mitigating the impact. We are monitoring system performance closely and will provide updates as progress is made.
Feb 10, 23:59 PST
Update - The issue has been identified, and our engineers are working on mitigating the impact. We are monitoring system performance closely and will provide updates as progress is made.
Feb 10, 23:58 PST
Investigating - We are currently experiencing slowness on the platform, which may affect response times and overall performance. Some users may notice delays in loading pages, executing actions, or processing requests. Our team is actively investigating the root cause and working on a resolution.
Feb 10, 23:51 PST
Feb 10, 2025
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

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