All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dashboard Operational
90 days ago
99.99 % uptime
Today
Inbox Operational
90 days ago
99.99 % uptime
Today
AI Assistants Operational
90 days ago
99.99 % uptime
Today
Livechats Operational
90 days ago
99.99 % uptime
Today
Tickets Operational
90 days ago
99.99 % uptime
Today
People Operational
90 days ago
99.99 % uptime
Today
Channels & Integrations Operational
90 days ago
99.99 % uptime
Today
Webchat Operational
90 days ago
99.99 % uptime
Today
Africa's Talking Operational
90 days ago
99.99 % uptime
Today
Bitrix24 Operational
90 days ago
99.99 % uptime
Today
LINE Operational
90 days ago
99.99 % uptime
Today
Messenger Operational
90 days ago
99.98 % uptime
Today
WhatsApp Operational
90 days ago
99.99 % uptime
Today
Telegram Operational
90 days ago
99.99 % uptime
Today
Hosting Operational
AWS ec2-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS elb-eu-central-1 Operational
Cloudflare CDN/Cache Operational
Cloudflare Pages Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Infrastructure Operational
Cloudflare Gateway Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Platform Instability
Postmortem - Read details
Jul 3, 22:00 PDT
Resolved - The platform became unstable at approximately 11:06AM PHT, 2025/07/04, lasting for approximately 20 minutes. A data migration task triggered a high volume of queries, which caused the database to become unresponsive. The amount of data migrated was lessened and the database was stabilized. We will limit the volume of data processed during future migrations and continue monitoring to prevent recurrence.
Jul 3, 20:46 PDT
Identified - All systems are now operating normally. We will continue to monitor performance to ensure full stability.
Jul 3, 20:29 PDT
Update - We are continuing to investigate this issue.
Jul 3, 20:21 PDT
Update - We are continuing to investigate this issue.
Jul 3, 20:19 PDT
Investigating - We’re investigating increased Internal Server Errors (500) across the platform. We appreciate your patience.
Jul 3, 20:15 PDT
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025
JSON API Action Failure Due to Proxy Downtime
Postmortem - Read details
Jun 29, 23:46 PDT
Resolved - Affected Component:
- JSON API Action feature in chatbot workflows
- Azure-hosted virtual machine serving the proxy

Impact Summary:
All API calls made through the JSON API Action using the proxy service failed during this period. This resulted in failed external HTTP(S) requests, particularly to services that require a static outbound IP for whitelisting.
Jun 29, 18:00 PDT
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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